Uninstall all Custom Speech USA software from your Add/Remove Programs component in the control panel. This should be done for all products made by Custom Speech USA, and not just those you intend on downloading or installing now.
Backup configuration files, logs, and data that
reside in the Custom Speech USA program files folders. These would
include:
Call Center Configuration Files and Audio (Server.ini, TTS.ini, and audio
prompts)
Customized Scripts
Log files (if required)
Delete the Custom Speech USA program
installation folders (this will remove any installed
licenses and configurations -- be sure you backed them up in step 2 and have
your license pack file)
Be sure you completely delete these folders as this is required for the
registry cleaning software to perform properly. Delete the folders:
C:\Program Files\Common Files\Custom Speech
USA
C:\Program Files\Custom Speech USA
Run regedit: Start->Run type in regedit
and press OK.
Find the registry key and delete the key
folder (by selecting the folder and pressing the delete key on your
keyboard):
HKEY_LOCAL_MACHINE\Software\Custom Speech USA
Download the registry cleaning utility from here. Run the program to extract the files onto your computer.
Run the utility from the extracted folder,
RegSeeker.exe
Click the item in the left pane "Clean
the Registry" and then press the OK button.
Wait while the system locates all problems in your registry (it may take several minutes).
After the processing is complete , press the Select All button, then press the DELETE
key on your keyboard to remove the items from the list. This will
create a backup file for you to restore your settings.
Exit the program. Your registry has now been cleaned. You may also want to reboot your computer to ensure the system clears itself from anything already loaded into memory. In case you need to restore your registry, a backup file was made in the Backups folder where the RegSeeker.exe program is located.